Ticket #400 (closed defect: fixed)

Opened 2 years ago

Last modified 2 months ago

Error message from kdepim-sync: "Unable to get save ticket"

Reported by: judaz Assigned to: dgollub
Priority: normal Milestone:
Component: Plugin: kdepim Version: 0.20
Severity: normal Keywords:
Cc:

Description

I just want to report on an error I get when synchronizing my T610 using the svn version of opensync (see versions below). I synchronize using irmc-sync and kdepim-sync *always* get the following error: 

~/opensynctest/bin/msynctool --sync kdepim-irmc --filter-objtype note
Synchronizing group "kdepim-irmc"
Member 1 of type kdepim-sync just connected
Member 2 of type irmc-sync just connected
All clients connected or error
Received an entry libkcal-1593840865.824 with data of size 4 from member 1 (kdepim-sync). Changetype ADDED
Member 1 of type kdepim-sync just sent all changes
Member 2 of type irmc-sync just sent all changes
All clients sent changes or error
All conflicts have been reported
Member 1 of type kdepim-sync committed all changes.
Sent an entry 0000B9100000 of size 310 to member 2 (irmc-sync). Changetype ADDED
Member 2 of type irmc-sync committed all changes.
All clients have written
Member 1 of type kdepim-sync had an error while disconnecting: Unable to get save ticket
Member 2 of type irmc-sync just disconnected
All clients have disconnected
The sync was successful

However, the data seems go get synced ok. If I repead the sync without changing anything on either side, I get: 

...
Member 1 of type kdepim-sync had an error while disconnecting: Unable to get save ticket
Member 2 of type irmc-sync just disconnected
All clients have disconnected
The sync was successful

I started out with a wiped phone and a empty calendar and addressbook in Kontact.

What does the error mean? Should it be ignored? Sould it be removed?

Thanks :)

These are the versions of the kdepim files: 

 769 abauer       src/kcal.h
 455 abauer       src/KNotesIface.h
1213 dgollub      src/kaddrbook.cpp
 815 tokoe        src/kdepim-sync
1544 mjahn        src/knotes.cpp
 672 ehabkost     src/kaddrbook.h
 815 tokoe        src/kdepim_sync.cpp
1434 mjahn        src/knotes.h
1472 dgollub      src/kcal.cpp
1035 ehabkost     src/kdepim_impl.cpp

Attachments

osync-trace-kdepim-vs-irmc-unable-to-get-save-ticket.tar.gz (231.2 kB) - added by judaz on 01/31/07 12:30:57.
Trace of an kdepim-irmc sync (with no changes on either side)

Change History

01/04/07 18:50:43 changed by dgollub

Is your kaddressbook (contact) resource read-only or opened?

01/04/07 22:09:38 changed by judaz

My addressbook is not read-only (as reported by clicking the addressbook, "edit...", and confirming that "read only" is not checked in "general settings"). The actual file is also writeable for my user.

Hm, I just realized that the name of the file is "bookvcf" and not "book.vcf". I'll change that and report back shortly.

01/04/07 22:21:51 changed by judaz

I just did an export of the entire addresssbook (vcard 3.0), and added that new file (~/calendar/addressbook.vcf) as the only active and non-readonly addressbook. Then I did a sync, got alot of "MODIFIED" entries, everything worked fine (no duplicates), but I still got "Member 1 of type kdepim-sync had an error while disconnecting: Unable to get save ticket". I synced again, and got no changes (as expected) but still got the error message.

01/05/07 23:33:54 changed by buz

I'm seeing this too. Even with a totally virgin addressbook.

Weird thing is the first run I made it DID copy stuff to the KDE addressbook (once with existing entries, even), but ever since, I always get failures. No matter if kontact, kaddressbook, konversation, kopete are running or not.

01/05/07 23:35:58 changed by buz

I forgot to mention: for me, the data IS NOT correctly stored (i.e. does not show up in kaddressbook) but somehow gets found by the plugin upon next run????

01/31/07 12:30:57 changed by judaz

  • attachment osync-trace-kdepim-vs-irmc-unable-to-get-save-ticket.tar.gz added.

Trace of an kdepim-irmc sync (with no changes on either side)

01/31/07 12:35:39 changed by judaz

I attached a trace (using export OSYNC_PRIVACY=1)

The svn build is from rev 1584.

The output was: 

Synchronizing group "kdepim-irmc"
Member 1 of type kdepim-sync just connected
Member 2 of type irmc-sync just connected
All clients connected or error
Member 1 of type kdepim-sync just sent all changes
Member 2 of type irmc-sync just sent all changes
All clients sent changes or error
Member 2 of type irmc-sync committed all changes.
Member 1 of type kdepim-sync committed all changes.
All clients have written
Member 1 of type kdepim-sync had an error while disconnecting: Unable to get save ticket
Member 2 of type irmc-sync just disconnected
All clients have disconnected
The sync was successful

02/05/07 15:18:11 changed by judaz

Just upgraded to KDE 3.5.6 (Kontact: 1.2.4) and rebuilt from svn rev 1681, but still get the same error. Syncing sort of works, I had to delete my calendar on the phone in order to make a clean sync the first time after the upgrade (this is as expected - no problem).

However, two subsequent syncs, without any changes on either side, somethimes gives "MODIFIED" indacators. I guess this is connected with the 'save ticket'.

Also, I noted that if I change e.g. the telephone number of a contact on the phone, then sync once, the change is propagated, but on the second sync the change is set back to the original number (on both sides).

If I can provide any more test, please let me know.

02/07/07 17:57:46 changed by dgollub

Are you sure there is no active KDE PIM process running.. which already opened one of the resources?

02/07/07 18:04:46 changed by dgollub

What does your default contact resource look like?

~/.kde/share/config/kresources/contact/stdrc

02/07/07 19:48:47 changed by dgollub

  • owner changed from ehabkost to dgollub.
  • status changed from new to assigned.

02/08/07 00:21:49 changed by judaz

I have tried to shut down all Kontact/knotes/kmail/knotify/etc. and done another sync, but I still get "Member 1 of type kdepim-sync had an error while disconnecting: Unable to get save ticket".

Here's my stdrc: 

$ cat .kde/share/config/kresources/contact/stdrc
[General]
PassiveResourceKeys=q8eyyWGHZf,NPjneQfJOu,XDm7jqiY3h
ResourceKeys=G7OjeZDE5U
Standard=q8eyyWGHZf

[Resource_G7OjeZDE5U]
FileFormat=vcard
FileName=$HOME/calendar/addressbook.vcf
ResourceIdentifier=G7OjeZDE5U
ResourceIsActive=true
ResourceIsReadOnly=false
ResourceName=Judazs adresseliste
ResourceType=file

[Resource_NPjneQfJOu]
FileFormat=vcard
FileName=$HOME/.kde/share/apps/kabc/synctest.vcf
ResourceIdentifier=NPjneQfJOu
ResourceIsActive=false
ResourceIsReadOnly=false
ResourceName=synctest
ResourceType=file

[Resource_XDm7jqiY3h]
FileFormat=vcard
FileName=$HOME/.kde/share/apps/kabc/joakimvcf
ResourceIdentifier=XDm7jqiY3h
ResourceIsActive=false
ResourceIsReadOnly=false
ResourceName=file address book Joakim
ResourceType=file

[Resource_q8eyyWGHZf]
FileFormat=vcard
ResourceIdentifier=q8eyyWGHZf
ResourceIsActive=false
ResourceIsReadOnly=false
ResourceName=resource
ResourceType=file

(As you see, my default addressbook is not in ~/.kde/.... but in another directory.)

02/08/07 08:22:13 changed by dgollub 

Standard=q8eyyWGHZf
[...]
[Resource_q8eyyWGHZf]
FileFormat=vcard
ResourceIdentifier=q8eyyWGHZf
ResourceIsActive=false
ResourceIsReadOnly=false
ResourceName=resource
ResourceType=file

Your default resource seems to be not active... can you change the default resource in the KDE Control Center..

02/08/07 19:25:20 changed by judaz

Oh my! You're right. Hm, strange this cannot be done in Kontact... I used kcontrol->KDE Components->KDE Resources->Contacts and changed it there. Now I don't get the "... Unable to get save ticket" any more. Thanks!

Also, changes made on the phone now seems to propagate just fine to Kontact - great!

But if Kontact is running, I get the "Member 1 of type kdepim-sync had an error while connecting: KOrganizer is running. Please finish it" error message - do you plan to make it possible to sync while Kontact is running? There must be some dcop lock functionality somewhere?

Anyway - this ticket can be closed (maybe edit the error message to suggest making the contacts active would be a good idea)

02/08/07 19:36:31 changed by pmarat

well the "Member 1 of type kdepim-sync had an error while connecting: KOrganizer is running. Please finish it" is a improvement.

we had dataloss without the check ..... because kontact uses a file lock and some backup stuff .... So i don`t think that we could solve this without this check for kde 3.x . ;-(

But if you have any suggestion how to work around ..... patches are wellcome.

02/09/07 11:08:28 changed by dgollub

  • status changed from assigned to closed.
  • resolution set to fixed.

Great. Thanks for testing... We hope we can improve the kdepim-sync plugin soon...

09/16/08 05:36:48 changed by add

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